This Privacy Policy explains how TravelPlus (“we”, “our”, or “us”) collects, uses, and protects your information when you use our mobile applications and related services (the “Service”).
This policy applies to:
- TravelPlus Passenger mobile application (for passengers booking trips and deliveries)
- TravelPlus Driver mobile application (for drivers offering trips and managing bookings)
By using any TravelPlus app, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties.
1.1 Information You Provide
Account & Identity Information (Both Apps)
- Name (first and last name)
- Email address
- Phone number
- Password or authentication credentials (securely stored, not in plain text)
- Profile photo (optional)
- Role (driver or passenger)
1.2 Passenger App Data (TravelPlus Passenger)
Trip & Booking Information
- Pickup and drop-off locations
- Trip dates and times
- Number of seats booked/available
- Package details for deliveries
- Name and phone number of an emergency contact (optional)
Payment Information
- Limited transaction details (e.g. transaction reference)
- Payment processing is handled by third-party providers
1.3 Driver App Data (TravelPlus Driver)
Government ID & Verification Data
- National Identification Number (NIN)
- Uploaded verification documents
- Verification status and related metadata
Driver & Vehicle Information
- Vehicle details (make, model, plate number, color)
- Driver’s license details (number, issue date, expiry date, status)
Bank & Payout Information
- Account holder name
- Account number
- Bank name and code
1.4 Shared Trip & Platform Data (Both Apps)
- Trip schedules and routes
- Booking records and passenger lists
- Trip status (e.g. active, completed, cancelled)
- Ratings, feedback, and support communications
1.5 Automatically Collected Information (Both Apps)
- Device type, OS, and app version
- IP address and network data
- Usage logs (pages viewed, actions taken, errors)
- Push notification tokens
1.6 Information from Third Parties
- Payment providers (transaction status)
- Drivers or passengers (ratings, complaints, trip data)
- Verification and fraud prevention services
2. How We Use Your Information
We use your information to:
Provide and Operate the Service
- Create and manage accounts
- Match passengers with drivers
- Enable trip scheduling and bookings
- Manage trips, deliveries, and passenger lists
- Process driver payouts
- Contact a passenger’s designated emergency contact in urgent or safety-related situations
Safety, Trust, and Verification
- Verify driver identity (including NIN where required)
- Maintain accountability of users on the platform
- Detect and prevent fraud, abuse, or suspicious activity
Communication
- Send booking confirmations and trip updates
- Send reminders, alerts, and support messages
- Notify you about security updates or policy changes
Notifications
- Push notifications for trips and bookings
- Alerts and reminders
- Optional marketing messages (you can opt out)
Improve and Secure the Platform
- Monitor performance and usage
- Debug and fix issues
- Improve features and user experience
We only use your data for the purposes described in this policy.
3. Legal Bases for Processing (Where Applicable)
We process your data based on:
- Contract: To provide the services you requested
- Legitimate interests: To improve safety, prevent fraud, and enhance the platform
- Consent: For notifications, and certain data uses
- Legal obligations: To comply with applicable laws
4. How We Share Your Information
We do not sell your personal data.
Between Users (Drivers & Passengers)
To enable trips, we may share:
- Name
- Phone number (for coordination)
- Pickup/drop-off details
- Trip-related information
We share only what is necessary.
Service Providers
We work with third parties for:
- Payments and payouts
- Cloud hosting and storage
- Analytics and crash reporting
- SMS, email, and push notifications
They process data only on our behalf.
Legal and Safety Requirements
We may disclose data:
- To comply with laws or legal requests
- To protect rights, safety, or property
- To investigate fraud or misuse
Business Transfers
Your data may be transferred in case of:
- Merger
- Acquisition
- Sale of assets
5. Data Retention
We retain data only as long as necessary to:
- Provide the Service
- Meet legal obligations
- Resolve disputes
Data is deleted or anonymized when no longer needed.
6. Security
We use appropriate safeguards, including:
- Encryption in transit (HTTPS)
- Access controls and authentication
- Secure data storage
7. Your Rights and Choices
You may:
- Request access to your data
- Request corrections
- Request deletion (subject to legal limits)
- Object to certain processing
- Withdraw consent
You can also:
- Update your profile in the app
- Manage notifications in settings
- Request account deletion from our account deletion page
To exercise your rights, find contact us information below.
8. Children’s Privacy
TravelPlus is not intended for users under 18. We do not knowingly collect data from children.
9. International Data Transfers
Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place.
10. Changes to This Policy
We may update this Privacy Policy. Changes will be reflected by updating the “Last updated” date. Continued use means you accept the updated policy.
11. Contact Us
If you have questions or requests:
- Email: —
- Phone: —
- Company / Owner: —
- Address: —